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Departments Currently Recruiting

Customer Service Monsters

Marketing Vacancies - York

Dutch Administration Assistant and Translator

Reporting to the marketing manager we are looking for a forward-thinking and enthusiastic Dutch administration assistant and translator to join our dynamic team. This exciting role will support the growth into the Dutch markets.


Tasks:

  • Liaising with various contacts across Dutch marketplaces and companies.
  • Translating English product information into Dutch.
  • Listing the products via our website and online marketplaces.
  • Deliver amazing service to answer support and sales queries from any Dutch speaking customers over the phone and via email.
  • Discover new marketplaces to expand our presence and manage them to drive additional sales.
  • Any associated administration to the role and team.


We are looking for a customer service advisor to support our fast-paced and dynamic environment. You will provide outstanding after sales service whilst working closely with other teams to assist in the growth of our Italian and Spanish marketplaces. 


Tasks:

  • Answering customer queries over the phone, via email and ticketing system; you will be confident and creative in resolving customer issues in a friendly manner, on a wide range of products, in an agreed timescale.
  • Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status.
  • Processing customer orders, returns/refunds, repairs or replacements of items.
  • Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.

Spanish / Italian Customer Service Advisor